The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria and required skills and knowledge.

A person who demonstrates competency in this unit must be able to:

read automotive-related or business text and take appropriate action

read equipment manuals to assist in operation and maintenance schedules

apply information from written specialist texts

extract key information and communicate it to others as required.

Context of and specific resources for assessment

Competency is to be assessed in the workplace or a simulated workplace environment that accurately reflects performance in a real workplace setting.

Assessment is to occur:

using standard workplace practices and procedures

following safety requirements

applying environmental constraints.

Assessment is to comply with relevant:

regulatory requirements

Australian standards

industry codes of practice.

The following resources should be made available:

written automotive text and repair information

equipment and materials relevant to task

workplace-specific documents, such as stock records, job cards, repair quotations, personnel records, time sheets and meeting notes

operational forms, memos, messages and faxes

equipment manuals

service bulletins

dictionaries and other language aids.

Method of assessment

Assessment must satisfy the endorsed Assessment Guidelines of this Training Package.

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with the application of required skills and knowledge.

Assessment methods must be by direct observation of tasks and include questioning on required skills and knowledge to ensure correct interpretation and application.

Competence in this unit may be assessed in conjunction with other units which together form part of a holistic work role.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate the needs of diverse clients.

Assessment processes and techniques must be culturally sensitive and appropriate to the language, literacy and numeracy capacity of the candidate and the work being performed.

Required skills

communication skills to communicate ideas and information to others relating to automotive-specific text in the workplace

initiative and enterprise skills to identify sources of information, assistance and expert knowledge to expand knowledge, skills and understanding

literacy skills to:

understand written workplace specialist text relating to automotive service and repair tasks

read and follow information in specialist text, including specifications, standard operating procedures, charts, lists, drawings and other applicable reference documents

numeracy skills to understand numbers and mathematical units

problem-solving skills to:

recognise a workplace problem or a potential problem

refer problems outside area of responsibility to appropriate person and suggest possible causes

self-management skills to:

select and use appropriate written materials, processes and procedures

recognise limitations and seek timely advice

technology skills to use workplace technology to:

read in an automotive workplace

assist with accessing and transferring information

Required knowledge

techniques for understanding key ideas in specialist workplace text and documents

common automotive workplace terminology

procedures for accessing and reviewing workplace texts and documents

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Specialist text may include:

workplace standard operating procedures

product manufacturer and component supplier specifications

instructions in vehicle workshop manuals

service and repair bulletins

industry codes of practice

automotive text.

Reading includes:

reading and understanding text

reading and interpreting specific business details and documents (e.g. service manuals and work or job orders) for own use and passing on to others

reading and interpreting internal and external correspondence and taking action

reading and interpreting manufacturers’ installation and fitting instructions for ancillary equipment

interpreting written text to enable action to be taken.